Lynne McPhail – Funeral Director Waimea Richmond Funeral Services

Lynne loves people. She was born and bred on the West Coast and knows that her love of people comes from being a ‘coaster’. After many years of working in retail, Lyn wanted to redirect her energies and utilise her strong desire to help people.
When her husband Grant started working in the funeral industry, she saw how much satisfaction he got from his role as a Funeral Director, so she decided to join him. Because they both love helping people, Lynne says she can’t think of a better place to be.
Lynne is committed to making a difference for people, especially when they are counting on her at a difficult time: ‘One of the things I enjoy the most in my role is being able to take away some of the worry and stress from a family. They can have a difficult time ahead of them. I’m passionate about ensuring families celebrate the life of someone they care very deeply about who has passed away, and to make sure their event is exactly as they would want it to be.
Lyn has a love of cooking and when she’s not working enjoys relaxing with friends over a glass of wine.

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Grant McPhail – Funeral Director Marsden House, and Waimea Richmond Funeral Services

After 30 years in sales management in the corporate world, Grant wanted to do something more meaningful and where he could really help people. During a working holiday in South Australia he took a job as a Mortuary Assistant and the rest, as they say, is history. Following his experience in Adelaide, Grant worked as a Funeral Assistant with Marsden House learning various aspects of the industry and is now an experienced funeral director.

Grant doesn’t see it as a job as such, but more as a privilege: ‘It is so rewarding helping families get through their grief, and to be able to take all their ideas and turn them into a service that respects both their wishes and those of the deceased.’
There is no right or wrong way to do a funeral and Grant sees it as his role to help families navigate their way through the process, placing the families at the centre of everything he does.

When he is not at work you will find Grant tinkering with his car or out in the garden. To help relax he also put on headphones, cranks up the volume and listens to remixes of everything from 80’s heavy metal to adult contemporary music.
He and his wife Lynne have a large family and so their 11 eleven children keep them very busy!. Lynne is also a Funeral Director and Grant says it’s very helpful as she understands the role, sometimes pressurised environment and the satisfaction that can be gained when you know you have created some positive memories for families.

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Andrew Mason – Chief Executive

Helping people, especially in a time of crisis, has been a consistent theme in Andrew’s career. A former senior police Officer and leader in the UK Police Service, Andrew has many years experience dealing with people in stressful situations. As Chief Executive, he is committed to ensuring his staff put families at the centre of everything they do in order to deliver the best possible funeral experience.

“I believe with our unique blend of a rich heritage to draw on, combined with high quality, contemporary funeral options, we are able to offer families any kind of funeral they would like –  from traditional to modern,” Andrew says.

As well as the day-to-day management of the funeral homes Andrew ensures his staff are well supported, with continuous professional development, so they can deliver high-quality funerals and standards of care.

He says the greatest satisfaction he gets from his role is seeing families coming together, sharing stories and creating positive memories from a funeral.

Originally from England, Andrew is married to a kiwi, who he met while she was on her ‘OE’. He has two children and when he’s not spending time with his family he likes to go road cycling.

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